Frequently Asked Questions

You’ve Got Questions — We’ve Got Answers

Services - What do you offer?

  • Sound/Music - Live Mix, REAL DJing (beatmatching), Sound Engineering for Ceremonies, Speeches, Toasts and Announcements

  • Master of Ceremonies (MC) - Allow us the honor and privilege of orchestrating, coordinating and navigating the nuances and energy levels to create an electrifying atmosphere

  • Professional lighting - ambient, mood, pin, spotlight and active/dance floor, disco and TRUE Club Status lighting specifically tailored to your event needs and event space

  • Photography/Videography - Our team of professional photographers and videographers will capture and create unforgettable memories as keepsakes and photo albums offering several packages and price-points to meet your needs.

  • Photobooths - Open Air Photobooth with props, unlimited prints, custom backdrops, bespoke guestbooks and personalized monograms or designs JUST FOR YOU!

  • Karaoke DJ (this is so fun!) - Channel your inner Sinatra, Whitney, Aretha, Madonna, Usher or Adele with our Karaoke Library of over 50,000 (yes, FIFTY THOUSAND) song titles!

  • Balloon Decor (garlands, arches, bespoke designs) - Starting at just $50 per linear foot and minimum of 8 linear feet, we can construct and create beautiful designs as centerpieces, Focal Points, Arches, and Entrance Pieces. Contact for more info!

  • Sound and lighting equipment rentals (without DJ service or Sound Engineering) - many packages available from basic PA to elaborate secondary, tertiary and more complex applications

Bookings - how to?

Make arrangements via email, phone or online; either way, we'd like to get to know you and your event on a personal level. Once general details such as date, time, and size of the event have been established, we will finalize a program and contract together.

Pricing, deposits, refunds…oh my!

Cost of each event varies on several factors: size; location and equipment requirements are just a few items which will determine overall cost. Take into consideration the differences between a small, intimate gathering compared to a large corporate event and the final tab changes from a few hundred to upwards of several thousands. Each event is catered to you, the individual, and your needs. We have the experience and flexibility to create an amazing event at competitive rates.

Payments

Upon satisfaction of services rendered, payment in full must be received.

​If there are issues or concerns, please contact the manager on site. Ultimately, our clients’ satisfaction and the success of their event is our highest priority.

We accept: Cash, Venmo, Paypal, Cashiers Check, and Money Order

We also offer ACH and Credit Card payment options (will incur 3% service fees) via Stripe.

Deposits

Typically, a 25% deposit is required at the time of booking (i.e. $250 for a $1000 event contract). There are circumstances where a larger or smaller deposit may be deemed appropriate.

Refunds

We know "life" happens; should you find a need to change or cancel your special day, we offer full or partial refunds. Refer to your contract for further details. Technical difficulties due to power failure, acts of nature or God himself are beyond our control. Other difficulties due to Uncle Frank's failure to follow steps 1-11 of his 12-step recovery program, Cousin Julie's twin 5-year-old Tasmanian Devils or Grandpa Bob's flatulence is not justification for refund.

We pride ourselves in professionalism, satisfaction and service - if we fail to deliver on any level other than those listed above, let's seek a resolution with amicable terms.

INSURANCE

We carry full coverage insurance which typically meets or exceeds most venue and event space requirements. Have your event coordinator or Point-of-contact from your venue contact us directly to obtain a Certificate of Insurance (COI).

Performing in the San Francisco Bay area has taught us one thing: you can never be over prepared - this goes for contingencies, weather, time changes and especially insurance!